Frequently Asked Questions
Got questions?
Everything you need to know about AXY Care products, from adhesion and waterproofing to sensitive skin and ordering.
General
AXY Care is a modern wound care brand offering 9 specialist plaster categories โ from kids' fun plasters to medical-grade wound dressings. Every product is designed using insights from thousands of real customer reviews, so we solve the problems other brands ignore: falling off, poor waterproofing, painful removal, and bad value.
All AXY Care products are available on Amazon UK with Prime delivery. Click any 'Buy on Amazon' button on our site to go directly to the product listing.
It's our promise. Stick โ our plasters stay on properly, even through water and sweat. Heal โ we use medical-grade materials that create the right environment for healing. Feel Better โ both physically and with the confidence that you're genuinely protected.
Currently, AXY Care products are available on Amazon UK. We're exploring international availability and will update our site when new markets are added.
Product Quality & Safety
Yes. Our sensitive skin range uses soft-silicone adhesive technology and is dermatologist tested for reactive, delicate, and ageing skin. Our entire range is designed with hypoallergenic properties, and we offer latex-free options across multiple categories.
Absolutely. Our Kids Fun Plasters are made with non-toxic, child-safe materials and gentle hypoallergenic adhesive designed for easy, pain-free removal. They feature gender-neutral designs that kids love, and they're waterproof for bath time and water play.
Hydrocolloid is a medical-grade gel technology used in our Hydrocolloid Waterproof Plasters and Heel Blister range. It absorbs moisture from the wound, creates an optimal moist healing environment, and protects against bacteria โ all while staying 100% waterproof for 24+ hours.
Yes โ our Sensitive Skin Plasters are 100% latex-free, as are several products in our other ranges. Check the individual product page for specific material details.
Our Corn Removal Plasters contain 40% salicylic acid โ a clinically effective concentration for softening and removing corns and calluses. The medicated gel pad delivers treatment directly to the affected area while protecting surrounding skin.
Adhesion & Waterproofing
Yes. Our research found that 22% of customers complain that competitor plasters claim to be waterproof but aren't. That's why every AXY Care plaster in our waterproof ranges is submersion-tested โ not just splash-resistant. They stay on through showers, swimming, and sweat.
It depends on the product. Our Hydrocolloid plasters are designed for 24+ hours of continuous wear. Fabric Waterproof plasters last all day through work and activity. Corn Removal plasters maintain adhesion through full-day shifts. We engineered stronger adhesion because 44% of customers told us their biggest frustration was plasters falling off.
Yes. Our Clear, Hydrocolloid, Kids, and Fabric Waterproof ranges are all designed to stay on through showers and swimming. The Hydrocolloid range offers the strongest waterproof performance for extended water exposure.
Yes. Our adhesive technology is specifically designed for active use. The Heel Blister plasters feature sweat-proof adhesion for runners, and our Fabric Waterproof range uses COMFORT-TEX technology that flexes with movement without peeling.
Skin Sensitivity & Removal
Our Sensitive Skin range is specifically designed for reactive, delicate, and ageing skin. It uses soft-silicone adhesive technology that's dermatologist tested and 100% latex-free. 28% of customers told us painful removal was a key frustration โ so we engineered genuinely pain-free removal across our sensitive range.
Our Sensitive Skin Plasters are designed to be safe for people with skin conditions including eczema and psoriasis. The soft-silicone adhesive minimises irritation and the latex-free formulation reduces the risk of allergic reactions. However, we always recommend consulting your doctor or dermatologist if you have specific concerns.
Our Sensitive Skin and Kids ranges are specifically designed for pain-free removal with no residue. The soft-silicone technology peels away gently without disturbing the skin surface โ making them ideal for children, elderly users, and anyone with delicate skin.
Yes. Our Sensitive Skin range was developed with elderly users specifically in mind. Thin, ageing skin is easily damaged by standard adhesives โ our soft-silicone technology provides secure adhesion with genuinely painless removal, avoiding the skin tears and irritation caused by conventional plasters.
Specific Products
Our Kids Fun Plasters come in an assorted mix of sizes suitable for fingers, knees, and elbows โ covering the most common scrape zones for active children. The 60-pack includes approximately 60% standard (small-medium), 30% large, and 10% fun mixed prints.
Standard plasters are flat and rectangular โ they don't fit the curved shape of a heel, which is why 18% of customers say they're too small for the heel area. Our Heel Blister Plasters are anatomically curved to hug the natural contour of your foot, with enhanced friction resistance and sweat-proof adhesion specifically for this high-movement zone.
Steri/Suture Closure Strips are a non-invasive alternative for closing minor cuts and wounds where the edges can be brought together. They're commonly used for post-surgical care and skin tears. However, for deep wounds, wounds that won't stop bleeding, or injuries near joints, please seek medical attention โ Steri-Strips are not a replacement for professional medical treatment when it's needed.
Pack sizes vary by product: Kids Fun Plasters come in 60 or 120 packs, Fabric Waterproof in 40 or 80, Clear Invisible in 20 or 40, Sensitive Skin in 20 or 40, and specialist products like Hydrocolloid (6 or 12), Heel Blister (6 or 12), Corn Removal (10 or 20), and Steri-Strips (20 or 40). Check each product page for full details.
Orders & Returns
All AXY Care products are sold through Amazon UK. Simply click any 'Buy on Amazon' button on our site and you'll be taken directly to the Amazon listing where you can add the product to your basket and check out as normal.
Yes. AXY Care products are Prime-eligible on Amazon UK, so Prime members can enjoy free next-day delivery on most orders.
Since all purchases are made through Amazon UK, returns are handled by Amazon under their standard returns policy. If you're unhappy with a product, you can initiate a return through your Amazon orders page. Most items can be returned within 30 days of delivery.
For any order-related issues including delivery, damage, or refunds, please contact Amazon customer service through your order page at amazon.co.uk/your-orders. For product feedback or general questions, email us at hello@axycare.co.uk.
Still have questions?
We're happy to help. Drop us an email and we'll get back to you within 24 hours.
Contact Us